Product Demos

Online Banking Demo Videos

Online Banking Video Transcripts

Welcome to the Online Banking Preview course.z

Online Banking gives you the ability to check your personal account balances, view your transaction history, make payments and transfers, set alerts, and more. This course was developed to give new users a preview of the features of the system, as well as highlight any design changes that have been made for existing users. Updates will be made to this course as changes are made. Most changes are visual, but any process changes will be highlighted. Throughout this course, use the Pause button to pause this video if you would like to review a few of the features of Online Banking. If you choose to pause the video, remember to click the Play button when you are ready to continue. Let’s begin by logging on.

Additional authentication may be required. Please contact your financial institution for more information regarding this process. Additional courses are available. Once your authentication method is established, select it and enter the code via text, email, or authenticator app, depending on your financial institution's parameters. Upon logging on, you have multiple resources available. To the left, multiple options are available which will allow you to transfer funds, sign up for bill pay or mobile banking, change your account preferences, and correspond with the bank. The Accounts Summary screen is the landing page for the Online Banking system. At the top of the screen, Quick Actions allow you to easily create a new transfer, access bill pay, account alerts, message the bank and upload or see ACH batches, if applicable. Additionally, a general overview of your accounts displays, with tabs for each type of account. You also have the ability to add accounts to a favorites tab, rename accounts, or hide them. This will be covered later in the course. Use the icons at the top of the account summary to change the view. Click the tile for an account in this view or click the Transactions link in the large tile view to display the account details and transaction history. Notice that the quick actions also display on this screen. Exciting changes are coming soon to this screen. For now, let's take a look at the accounts menu. The Accounts Summary is used to navigate you back to the landing page.

The Transactions Search option is used to search for transactions in a variety of categories and multiple accounts, if applicable. The Travel Indicators option allows you to notify your financial institution that you are traveling, if applicable. The Stop Payments option allows you to submit a stop payment to your financial institution, if applicable. The View Statements and Notices option allows you to view statements and notices, if applicable. The Account Alerts option allows you to view alerts that have already been established, create new alerts, and edit the times text alerts will be sent. Alerts can be set based on an Account Balance, CD Maturity Date, Loan Payment Due Date, or Pending Transactions. Next let’s look at the Transfers option. With online banking, you have the capability to transfer funds, make loan payments, create transfers to an external account if allowed by your financial institution, and view transfer history. This is another area that will be updated soon. Next, is the Bill Payment option. This option will only display if your bank offers online bill pay. This option will give you the ability to navigate to bill pay and update personal and account information.

The next option, Text Banking is used to sign up for text banking. Text banking gives you the ability to receive summary information and balances for any enabled accounts via text message. The next option, Cash Management, will only display if your financial institution offers a cash management solution. Access to this option is based on permissions established at the financial institution level. Cash Management allows you to create and manage ACH and wire transactions directly within Online Banking. The Preferences menu is used to establish and maintain Security and Internet Options for Online Banking. These options include maintaining the login name, contact method, and password, along with the ability to give accounts a custom name or create secondary users. Let’s look at the account settings screen. This screen allows you to give your accounts a custom name. This name will display instead of a portion of the account number. You can edit the order in which the accounts display. For example, to move Jessica’s checking to the top of the Checking accounts section, enter 1 in the Order field. Complete the order field for the remaining accounts in the section. Additionally, you can add accounts as favorites. Notice that the Hide option is not available if an account is set as a favorite.

Additionally, the favorites option will not be available on hidden accounts. The Hide option will hide the account on the account summary screen. Let’s view these changes on the account summary screen. A favorites tab now displays first with any accounts displaying that were selected as favorites. Additionally, account 3976 now longer displays since we hid it. The accounts are also reordered on the checking tab. If you change the name field on any accounts that are set as favorites, the system will rename the account on the favorites tab as well as any other tab the account displays on based on the type of account. The last option, Correspondence, displays any recent messages from the bank. When selected, the full message displays. From here you can delete, reply, or navigate back to your inbox. For additional questions regarding Online Banking, or to sign up, please contact a representative at your financial institution. For current Online Banking users, please remember that we are currently redesigning the system and any new changes will be reflected in this course, as they are released.

Welcome to the online banking logging in course.

If this is your first time accessing online banking, start by navigating to the online banking system via your financial institution's website. Additionally, your financial system may have provided a link to use. Enter the login ID that was provided by your financial institution. You should also have a temporary password. Your temporary password will typically be the last 6 digits of your social security number or tax ID number. Also, additional information may appear below the login information. If prompted, create a new login name then click the submit button. Please note, that a new login name will only be required if assigned a temporary login name by your financial institution. You'll be asked to create a new contact method; this will be used to receive a confirmation code that must be entered prior to accessing your online account information. Select which method which you would like to receive your code from. Please note the options displayed, vary based on the financial institution.

Additional contact methods can be added after successfully logging in. name the contact. This will help you easily identify a contact method when there is more than one setup. Enter the email the code should be sent to. If email address was selected, check your email address for the one currently displayed (1:55). The email will originate from your financial institution. Enter the code provided into the code field in online banking. If text message was selected on the previous screen, you will receive a text message on your mobile device from 446-60. Please note, that 446-60 is not the code needed. You may have to open the text message to display the code. If google authenticator was selected, the google authenticator application must be downloaded on your device to produce a code when it is selected. You will have to scan a QR code or enter a set up key manually to set up the authenticator for this website. Once the code has been entered, regardless of the contact method, click submit.

Next, you may be asked to change your password. Enter your temporary password, then your password twice. The password requirements, which may vary, will display on this screen. Additionally, you may be asked to register an email address for various features of online banking. This is different from the email address we set up as a confirmation contact. Next, indicate if you would like an alert to be sent to the displayed email address when you receive a secure message within online banking. Click register to set up your email address. The latter option will prompt this screen at a later date when you login. The opt-out option will not register an email address and this screen will not be prompted again. You will be asked to enter the confirmation code that was sent to the email address. If you would like to use a different email address, choose reset. Click resend to resend the confirmation code if you did not receive it . After successfully completing these steps, you will be navigated to the account summary screen which is covered in the next chapter.

Congratulations, you have completed this course.

Welcome to the online banking, preferences course.

The preferences menu, contains security and internet options. Let start with the customer preferences option. This screen displays your current customer preferences, including your customer number, login name, email address, phone numbers, and your access level. Use the change security contact option to view, add, and delete your contact methods. To add a new contact method, click the new contact method link and then enter the new contact information. Select an established contact method to authorize this new contact method being added. If you no longer have access to an existing contact method, contact your financial institution to reset your contact methods. A code will first be sent to the existing contact method.

To verify your authorizing your addition to this contact method, the resend button is available to resend the code if it was not received. Next, a code will be sent to the new contact method. Enter the code received, the resend is available to resend the code if it was not received. To delete an existing contact method, click the x in it's row. Then, confirm the deletion of this contact method. The change login name option allows you to edit the name you use when logging into online banking. To update the name, simply enter it in the login name field and then click the submit button. Please note that the login name can be up to 15 characters in length. Once you save a new login name, you must use that name the next time you sign into online banking.

The change password option, can be used to create a new password. Please note that passwords are case sensitive. Any password requirements will display on this screen. To change your password, begin by entering your current password. Next, enter the new password and confirm it. Click the submit button to continue. Your new password is now active and should be used the next time you log into online banking. The view customer account info option within the internet options, will display the customer record will display the customer record and all online banking accounts on this screen. Account tiles will display the account 's friendly name if it was established. Otherwise, the account or mastaccount number will display. Editing options will vary based on your financial institution settings. Click on a tile to edit information for that account. If the update all account address to customer address check box is selected, any addresses for accounts listed on this screen will also be updated to the customer address. Click submit to save any changes. Use the update email address option to edit the email address utilized within online banking. This is the email address to which notifications and correspondence will be sent from the online banking system.

To make changes, simply update the email address, select whether or not alerts should be sent when a secure message is sent within the online banking system, and then click the submit button to continue. The friendly names option allows you to create and edit user defined names for the displayed accounts, once a friendly name has been entered, that name will display throughout online banking instead of the account number. To make changes, simply enter or maintain a name next to any account and then click the submit button. Additionally, on this screen you can change the sort order of accounts within a specific type. For example, if you would like account 20 to display first, in the loans account section, you can change the sort order in that field to one. Click submit to save your changes.

Now, on the account's summary screen, the account ending in 20 displays first in the loan account section, please keep in mind that accounts can only be sorted within the appropriate section. You cannot move the savings account above a checking account, for example. The opt in agreement / policies options, displays opt-in agreements and policies for your financial institution. These can be viewed by clicking a link in the notice column.

Congratulations, you have completed this course.

Welcome to the online banking, correspondence course.

The correspondence tab displays correspondence between you and your financial institution. The recent message sections allow you to quickly view and respond to messages. This tab also provides quick links to online forms. Click the view all link, to navigate to your online banking inbox. The inbox screen allows you to view incoming message. Click the view sent button to display message that you have sent to your financial institution from within online banking. You can also use the correspondence tab to access forms available to submit to your financial institution. The links tab may display based on your financial institution settings. This tab will display links to additional URLS provided by your financial institution.

Congratulations, you have completed this course.

Welcome to the online banking transfers course.

Use the transfers menu to create or view transfers between accounts. Lets start by creating a transfer. Begin by selecting the from and to accounts. The available of each displays next to these fields. Next, enter the amount of the transfer. Use the frequency field to indicate if this is an immediate one transfer, a future, one time transfer, or a future scheduled transfer. If you select the future one-time option, a process on field displays. Enter the date the date that this transfer should occurs then choose whether it should process before or after the scheduled date if a date falls on a holiday. If the future scheduled option is selected, indicate how often this payment should process using these fields. We will use these field to set up a set up a scheduled transfer to a loan momentarily. For now, lets set this up as an immediate one time transfer. You have the option to enter a memo to describe the transaction. This field is not required. Next, click the continue button. Review the information for accuracy, and then click the confirm button when you are ready to complete the transfer. Notice that an edit button is available if needed. This button allows you to return to the previous view and update the transfer. A confirmation number now displays. You have the option to print this information if needed.

Lets create another transfer. This could be done by using the transfers menu or by clicking the create transfer loan payment link. This time, we will create a scheduled recurring loan payment. Please note that if your financial institution allows you to transfer to or from external accounts, meaning accounts from different financial institution. Those accounts will also be available for selection on this screen. Notice that when a loan account is selected, the regular payment amount displays next to it. Please note that this is only the case for loans in internal financial institutions, not for external loans. Next, indicate the type of loan payment. Again, review the information and then click the confirm button to continue. If your financial institution allows you to transfer to, or from external accounts, meaning accounts from different financial institution. Use the external transfer setup option to set these accounts up. If external accounts already exist, they display on this screen. To set up a new external account, click the create external transfer account option. Use this screen to enter the require information for the account. Use the account tag field to specify if this external account is a checking, savings, or loan account. Click the submit button to continue.

If this is a checking or savings account, a message from your financial institution will display, indicating that additional steps must be completed. The new account displays on the list. Notice that this account is awaiting approval from your financial institution. Once it is approved, the status will display approved in the waiting confirmation, Once the two small deposits are made into this account. You will see an icon on this screen that when clicked, will allow you to input the small deposit amount. This will confirm the account and you will then be able to transfer from and to it. On the transfer button screen you saw earlier.

Next, lets quickly review the view transfers option. This screen allows you to view pending transfers and transfer history. The options link next to a pending transfer, allows you to view the details of the transfers or to edit, copy, or delete the transfer. The options link next to the transfer history record, allows you to view the details of the transfer or to copy the transfer. You also have the option to send a message to your financial institution from this menu.

Congratulations, you have completed this course.