Dear Bank of Prairie Village Community~
We are dramatically upgrading our bank customer computer system. We are doing so to provide terrific security and give you more control over how and when you bank. This is particularly true for our online and mobile banking.
Not to be left behind, we’re also going to switch our debit cards from Visa to Mastercard. The key benefit being your new Mastercard will be “contactless” – meaning you can use your card at stores simply by waiving it in front of most card machines (we always thought this was kinda cool).
Making a big computer upgrade is never easy at a bank. We want to make sure all your information is upgraded in a most secure and impeccably accurate basis.
By necessity, this requires some patience and action on our clients’ part.
Our “Big Plan” is to do this whole upgrade through the Veteran’s Day Holiday beginning on Thursday November 10th through Sunday November 13th.
Let us give you a heads up on what to anticipate and what you need to do.
Debit Cards ~
We will mail you your new “contactless” Mastercard Debit Card in late October. As is standard, your new PIN will be mailed separately.
Your old Bank of Prairie Village Visa Debit Card will work through the weekend and then be shut off early Monday morning. Your new Mastercard Debit Card will start functioning on Monday, November 14th. You will want to save
your card and PIN in a safe place from when you get it in late October, until you can start using it on November 14th.
Our New Website and Online Banking ~
There will be no online banking access between Thursday, November 10th at 3:00 PM CST and Sunday Morning, November 13th.
BillPay ~
Our old online BillPay system will be shut down and discontinued at 5:00 PM CST on Monday, November 7th with the last scheduled payments under our old BillPay system to be sent by November 10th.
Beginning on Monday, November 14th you will be able to reschedule your online bill payments on our new system.
Mobile Banking App ~
We will discontinue our old Mobile Banking App on Thursday, November 10th at 3:00 PM CST. You can download and use our New Mobile Banking App beginning Sunday, November 13th
The good news is that we will be here by phone and in the lobby to help you every step of the way.
Yes, we know this is a great deal of work. We have spent hours going through whether this massive upgrade is worth it. The answer is an unequivocal – we know the upgrade will make your daily banking even more secure and your lives even easier.
Too many businesses try to take the easy way out and fail to take the time to do the hard work necessary for future success and happiness.
We are a bank that wants to always provide our clients in-person personal service and over-the-phone access to our Bankers. However, we also want to provide the best technology, security, safety, and more convenience to our clients.
We are not going to sacrifice or substitute our face-to-face and phone-to-phone relationships. But neither are we going to shortchange our clients by failing to provide the best, secure, and convenient online and mobile banking applications available.
(There should be no reason bank depositors have to put up the impersonal shenanigans of a “Big Bank” just to get good apps! ~ We’re here to break that dichotomy)
I have attached an Explanation Sheet providing more details.
Remember, we will be here to help in person and by phone. As we move closer to the date, I will send more emails and communications reminding you of the key dates and actions.
Let’s circle the Veteran’s Day Holiday Weekend of Thursday, November 10th through Monday, November 14th as the kickoff to our next generation of High- Tech / Personal-Touch Banking. Onward ~ to the next generation of security and convenience.
Dan Bolen ~ Chairman
Bank of Prairie Village
913~707~3369 Cell
Dan.Bolen@BankofPrairieVillage.com
“The Bank of Prairie Village ~ Home of Blue Lion Banking”~ cited March 2020 and~ again in April 2021 & April 2022 by the Kansas City Business Journal as one of the “Safest Banks in Kansas City for Your Money.”
